How often does Olark Live Chat go down?

Olark Live Chat reported 2 incidents in the last 90 days (1 major or critical), with 118 minutes of major outage: 99.91% uptime.

When was the last Olark Live Chat outage?

The latest reported incident started on Oct 22, 2026, 18:51 UTC: "Message delivery interruption", resolved after 1 h 01 min.

How long do Olark Live Chat outages last?

Half of Olark Live Chat's incidents in the last 90 days were resolved within 1 h 30 min.

Olark Live Chat outage history and status

Is Olark Live Chat down right now?

All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)

99.91%

uptime, 90 days

incidents, 90 days

1 h 30 min

median time to fix

Oct 22, 2026

last incident

Olark Live Chat components

chat.olark.com Operational
Modern Olark Agent Console (app.olark.com) Operational
Chatbox Operational
Website Operational
API Operational
File Upload hosting server Operational
Integrations Operational
Jabber servers Operational
Operator messages Operational
Transcripts Operational
Visitor messages Operational
Visitor details Operational
Payment provider Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing Operational
Email reports Operational
Olark Mobile App (BETA) Operational
Olark Bots Operational

Olark Live Chat outage history

Olark Live Chat incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.

Started (UTC)	Incident	Impact	Duration
Oct 22, 2026, 18:51 UTC	Message delivery interruption Operator messages, Visitor details, Olark Bots	Minor	1 h 01 min
Aug 5, 2026, 21:02 UTC	Bot and chat interruption Operator messages, Visitor messages, Olark Bots	Major	1 h 58 min
May 16, 2026, 11:31 UTC	Incident Alerted chat.olark.com	Critical	4 h 38 min
Apr 22, 2026, 13:57 UTC	Incident Alerted Modern Olark Agent Console (app.olark.com)	Critical	3 h 50 min
Mar 26, 2026, 18:23 UTC	Bots and Ai issues Olark Bots	Minor	1 h 24 min
Mar 9, 2026, 14:02 UTC	Incident Alerted Chatbox, Operator messages, Visitor messages	Minor	3 h 08 min
Feb 25, 2026, 22:23 UTC	Incident Alerted Modern Olark Agent Console (app.olark.com)	Major	9 min
Feb 19, 2026, 18:24 UTC	Incident Alerted Visitor messages	Minor	3 h 46 min
Feb 19, 2026, 15:23 UTC	Incident Alerted	No impact	1 h 52 min
Feb 12, 2026, 15:29 UTC	Degraded bot performance Olark Bots	No impact	2 h 34 min
Feb 9, 2026, 16:18 UTC	Incident Alerted Modern Olark Agent Console (app.olark.com)	Minor	3 h 30 min
Nov 12, 2025, 19:35 UTC	Email Phishing Alert: Fake “Important Security Enhancement” Messages	No impact	—
Oct 30, 2025, 00:53 UTC	Incident Alerted Operator messages, Visitor messages	Minor	3 h 08 min
Oct 27, 2025, 18:38 UTC	Issues with Message Delivery Operator messages, Visitor messages	Minor	1 h 52 min
Oct 16, 2025, 19:27 UTC	Incident Alerted	Minor	1 h 30 min
Oct 10, 2025, 22:26 UTC	Incident Alerted Operator messages, Visitor messages, Olark Bots	Minor	1 h 01 min
Sep 19, 2025, 05:12 UTC	Incident Alerted Operator messages, Visitor messages	Major	9 h 24 min
Jul 17, 2025, 18:50 UTC	Incident Alerted Chatbox	Major	2 h 04 min
Jul 8, 2025, 16:28 UTC	Incident Alerted	No impact	3 h 08 min
Jul 2, 2025, 16:10 UTC	Incident Alerted Operator messages, Visitor messages	Minor	2 h 41 min
Jun 23, 2025, 18:45 UTC	Investigating reports of laggy performance in app.olark.com Modern Olark Agent Console (app.olark.com)	Minor	9 days
Jun 2, 2025, 16:23 UTC	Incident Alerted chat.olark.com, Modern Olark Agent Console (app.olark.com)	Major	17 days 12 h
May 12, 2025, 15:03 UTC	Incident Alerted chat.olark.com, Slack Integration, Slack Messaging	Minor	14 days 23 h
May 9, 2025, 15:31 UTC	Network instability chat.olark.com, Modern Olark Agent Console (app.olark.com)	Minor	12 h 13 min
May 5, 2025, 21:41 UTC	Incident Alerted	No impact	1 h 30 min

51 incidents in our archive since September 13, 2023.

When and where Olark Live Chat fails

By weekday

Most incidents start on Mon.

Mon13
Tue4
Wed10
Thu13
Fri8
Sat1
Sun2

Most affected, last 12 months

Operator messages5
Visitor messages5
Olark Bots4
Modern Olark Agent Console (app.olark.com)3
chat.olark.com1
Chatbox1
Visitor details1

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FAQ

Is Olark Live Chat down right now?: At our last check Olark Live Chat's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Olark Live Chat go down?: Olark Live Chat reported 2 incidents in the last 90 days (1 major or critical), with 118 minutes of major outage: 99.91% uptime.
When was the last Olark Live Chat outage?: The latest reported incident started on Oct 22, 2026, 18:51 UTC: "Message delivery interruption", resolved after 1 h 01 min.
How long do Olark Live Chat outages last?: Half of Olark Live Chat's incidents in the last 90 days were resolved within 1 h 30 min.

Source: Olark Live Chat official status page · RSS of Olark Live Chat incidents · status badge for your site