Major incident

Olark Live Chat: Bot and chat interruption

Affected: Operator messages, Visitor messages, Olark Bots

Current status of Olark Live Chat: Operational — live Olark Live Chat status

Timeline

1. Aug 5, 2026, 21:02 UTC
   investigating
   We've detected an issue with bot responses and are investigating. We'll update here as we know more.
2. Aug 5, 2026, 21:10 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 5, 2026, 21:57 UTC
   identified
   We've identified the cause of the issue and are implementing a fix now.
4. Aug 5, 2026, 22:03 UTC
   monitoring
   System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.
5. Aug 5, 2026, 23:00 UTC
   resolved
   This incident has been resolved.

Updates as published by Olark Live Chat (original).