Major incident

Northwestern Information Technology: Northwestern New York - Network Service Interruption

Affected: Internet Network Services (Network Connectivity)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

1. Jul 21, 2026, 16:23 UTC
   investigating
   Northwestern Information Technology is investigating an issue causing a service interruption to internet network service at the New York office for Alumni Relations and Development. The vendor has been engaged to restore service as soon as possible. The next update will be provided by 12:30 CDT.
2. Jul 21, 2026, 17:23 UTC
   investigating
   The vendor is still investigating and working to restore service as soon as possible. The next update will update will be provided by 14:00 CDT.
3. Jul 21, 2026, 18:58 UTC
   identified
   The vendor has identified an issue with their network equipment and dispatched a field engineer. An estimated time for restoration of internet network services has not yet been provided at this time. The next update will be provided by 16:00 CDT.
4. Jul 21, 2026, 20:05 UTC
   monitoring
   The vendor has resolved an issue with their network equipment and Northwestern Information Technology has monitored a recovery of internet network services at the New York office for Alumni Relations and Development. The next update will be provided by 16:00 CDT.
5. Jul 21, 2026, 22:03 UTC
   resolved
   This incident has been resolved.

Updates as published by Northwestern Information Technology (original).