Critical incident

Moveworks: AI Assistant Outage on Microsoft Teams

Affected: Microsoft Teams

Current status of Moveworks: Operational — live Moveworks status

Timeline

1. Mar 24, 2026, 16:45 UTC
   investigating
   We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.
2. Mar 24, 2026, 17:08 UTC
   investigating
   We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available
3. Mar 24, 2026, 17:27 UTC
   identified
   Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available
4. Mar 24, 2026, 17:55 UTC
   identified
   Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution.
5. Mar 24, 2026, 18:34 UTC
   identified
   Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.
6. Mar 24, 2026, 19:02 UTC
   identified
   Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.
7. Mar 24, 2026, 19:42 UTC
   monitoring
   Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes.
8. Mar 24, 2026, 20:31 UTC
   resolved
   This incident has been resolved.

Updates as published by Moveworks (original).