Major incident

MoonPay: Balances in the MoonPay app are not loading

Affected: MoonPay App

Current status of MoonPay: Under maintenance — live MoonPay status

Timeline

1. May 22, 2026, 14:49 UTC
   identified
   Balances in the MoonPay app are not loading. We're currently investigating the issue, and will provide an update soon.
2. May 22, 2026, 15:18 UTC
   monitoring
   We investigated the issue, deployed a fix and we're monitoring.
3. May 22, 2026, 15:34 UTC
   resolved
   The impact from the issue is over.

Updates as published by MoonPay (original).