Critical incident

Mirakl: Mirakl Ads unavailable

Affected: Mirakl Ads Back Office

Current status of Mirakl: Operational — live Mirakl status

Timeline

1. May 21, 2026, 12:33 UTC
   investigating
   We are encountering a major outage on our product, our technical team is investigating the root cause and are working to restore service as quickly as possible.
2. May 21, 2026, 12:54 UTC
   identified
   We have identified the root-cause of the outage, our technical team is working on restoring the service as soon as possible.
3. May 21, 2026, 13:17 UTC
   monitoring
   Our technical team has restored the service, and we are now closely monitoring the overall platform for stability.
4. May 21, 2026, 13:34 UTC
   resolved
   The incident is now closed, the service is back to normal.

Updates as published by Mirakl (original).