Critical incident

Mirakl: Mirakl SSO is out of service

Affected: Mirakl SSO

Current status of Mirakl: Operational — live Mirakl status

Timeline

1. Jun 26, 2026, 07:12 UTC
   investigating
   Our authentication system is experiencing significant issues affecting access to all our products. Our technical teams are actively investigating the root cause and working to restore service quickly as possible This issue does not affect API authentication and is limited to back-office authentication.
2. Jun 26, 2026, 07:21 UTC
   identified
   We have identified the root-cause of the outage, our technical team is working on restoring the service as soon as possible.
3. Jun 26, 2026, 07:28 UTC
   monitoring
   Our technical team has restored the service, and we are now closely monitoring the overall platform for stability.
4. Jun 26, 2026, 07:34 UTC
   resolved
   The incident is now resolved, and the service is fully restored. The root cause was an outage on our authentication provider's side. Once they restored their service, Mirakl authentication recovered automatically. We sincerely apologize for the inconvenience this incident may have caused.

Updates as published by Mirakl (original).