Major incident

Mews: Bills can only contain up to 0 items

Current status of Mews: Operational — live Mews status

Timeline

1. Jul 9, 2026, 14:10 UTC
   identified
   The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
2. Jul 9, 2026, 14:14 UTC
   monitoring
   We have resolved the issue, customer are confirming that bills can be closed again. We are monitoring the systems now before we close this incident
3. Jul 9, 2026, 14:24 UTC
   resolved
   The issue is now fully resolved. Us and customers confirmed they are now unblocked and can close bills.
4. Jul 16, 2026, 15:33 UTC
   postmortem
   **Problem** On 2026-07-09T13:37:00Z, a deployment introduced a configuration change that inadvertently set the maximum number of items allowed on a bill to zero. As a result, all customers across the production environment were unable to close bills. Users saw the error message: "Bills can only contain up to 0 items.". **Action** Our team identified the root cause within minutes of the incident being reported and corrected the configuration at 2026-07-09T14:05:34Z. Bill closing was restored immediately. **Causes** A newly configuration defaulted to 0 instead to the correct number.

Updates as published by Mews (original).