Critical incident

Meltwater Media Intelligence Platform: Search Degradation

Affected: Application, Search, Reports

Current status of Meltwater Media Intelligence Platform: Operational — live Meltwater Media Intelligence Platform status

Timeline

1. Aug 25, 2026, 08:46 UTC
   investigating
   We are currently experiencing an issue with searches. Users may experience errors when running searches, or searches may fail to load. Features that rely on searches may also be affected. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
2. Aug 25, 2026, 12:00 UTC
   monitoring
   Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.
3. Aug 26, 2026, 07:06 UTC
   resolved
   After a period of monitoring, this issue has been resolved. Searches are now loading as expected.

Updates as published by Meltwater Media Intelligence Platform (original).