Critical incident

Meltwater Media Intelligence Platform: Search Degradation

Affected: Application, Search, Reports

Current status of Meltwater Media Intelligence Platform: Operational — live Meltwater Media Intelligence Platform status

Timeline

1. Aug 20, 2026, 10:15 UTC
   investigating
   We are currently investigating an issue affecting search. Customers may experience errors when running searches, or searches may fail to load. Features that rely on searches may also be affected. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.
2. Aug 20, 2026, 12:11 UTC
   monitoring
   Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.
3. Aug 21, 2026, 11:27 UTC
   resolved
   After a period of monitoring, this issue has been resolved. Searches are now loading as expected.

Updates as published by Meltwater Media Intelligence Platform (original).