Critical incident

Meltwater Media Intelligence Platform: SEV-944 Explore+ API Degradation

Affected: Application, Search, Reports

Current status of Meltwater Media Intelligence Platform: Operational — live Meltwater Media Intelligence Platform status

Timeline

1. Aug 25, 2026, 22:02 UTC
   investigating
   We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
2. Aug 26, 2026, 07:39 UTC
   monitoring
   Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.
3. Aug 27, 2026, 02:37 UTC
   resolved
   After a period of monitoring, this issue has been resolved. Meltwater API for Explore+ Searches (Optimized Searches) is now working as expected.

Updates as published by Meltwater Media Intelligence Platform (original).