Critical incident

Meltwater Media Intelligence Platform: Explore Search Degradation

Affected: Application, Search, Reports

Current status of Meltwater Media Intelligence Platform: Operational — live Meltwater Media Intelligence Platform status

Timeline

1. Aug 31, 2026, 06:36 UTC
   investigating
   We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.
2. Aug 31, 2026, 08:02 UTC
   monitoring
   Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.
3. Aug 31, 2026, 13:24 UTC
   investigating
   We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.
4. Aug 31, 2026, 14:36 UTC
   monitoring
   Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.
5. Sep 1, 2026, 04:41 UTC
   resolved
   After a period of monitoring, this issue has been resolved. Searches are now working as expected.

Updates as published by Meltwater Media Intelligence Platform (original).