Major incident

Luigi's Box: Delay in products synchronization

Current status of Luigi's Box: Operational — live Luigi's Box status

Timeline

1. Jul 17, 2025, 14:20 UTC
   investigating
   We are experiencing a larger delay in automatic scheduling and synchronization of products with their source (whether a feed or a platform) due to background processing malfunction. The rogue process has been replaced and synchronizations are happening, but it will take some hours to be completely back on track and erase the delay.
2. Jul 17, 2025, 15:45 UTC
   monitoring
   Issue with synchronizations has been resolved and all previous synchronizations are running swiftly. They will run with their processing delay and then the next synchronizations will get planned according to their original schedule. We are closely monitoring the situation.
3. Jul 17, 2025, 17:25 UTC
   resolved
   Synchronization scheduling and processing delay has been caught up and all synchronizations run according to their schedules. We declare the incident over while still monitoring the situation.

Updates as published by Luigi's Box.