Major incident

Klara: Mobile Checkin URL may show as invalid.

Affected: Messaging

Current status of Klara: Operational — live Klara status

Timeline

1. May 13, 2026, 21:33 UTC
   investigating
   We are currently investigating an issue where the mobile check-in link that the patients receive may be invalid.
2. May 14, 2026, 13:23 UTC
   identified
   We have identified the issue and are working on a resolution.
3. May 14, 2026, 15:01 UTC
   monitoring
   We have implemented a fix for the invalid URL issue. We will continue to monitor to confirm it's resolved.
4. May 15, 2026, 13:30 UTC
   resolved
   This incident has been resolved.

Updates as published by Klara (original).