Major incident

Kaseya: [Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly

Nov 7, 2026, 03:46 UTC

started

04:58 UTC

resolved

1 h 12 min

duration

Affected: Login, Status Components

Current status of Kaseya: Minor issues — live Kaseya status

Timeline

Nov 7, 2026, 03:46 UTC
investigating
We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly. The Kaseya Engineering Team is aware of the issue and is investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal . To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page .
Nov 7, 2026, 04:58 UTC
resolved
This incident has been resolved.

Updates as published by Kaseya (original).

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