Minor incident

Cybersource: Decision Manager Service Disruption

Affected: Decision Manager (DM)

Current status of Cybersource: Operational — live Cybersource status

Timeline

1. Nov 7, 2026, 04:37 UTC
   investigating
   Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Decision Manager service. Some clients may experience an impact to transaction risk scoring. Transaction processing remains available. Reported Start Time: November 7, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
2. Nov 7, 2026, 04:53 UTC
   monitoring
   The issue affecting the Decision Manager Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal. Reported Start Time: November 7, 2026 at 1:00 GMT Reported End Time: November 7, 2026 at 4:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27430778
3. Nov 7, 2026, 06:00 UTC
   monitoring
   The issue affecting the Decision Manager Service is mitigated. We continue to monitor closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal. Some clients may have experienced an impact to transaction risk scoring. Transaction processing remained available. Reported Start Time: November 7, 2026 at 1:00 GMT Reported End Time: November 7, 2026 at 4:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27430778

Updates as published by Cybersource (original).