Major incident

Kaseya: Datto Workplace - AU5 - Agents/Portal are unable to connect

Affected: AU5

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Oct 5, 2026, 21:35 UTC
   investigating
   We are aware of a problem where agents are unable to connect and portal users are unable to login in the AU region. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Oct 5, 2026, 23:09 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 6, 2026, 08:11 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).