Major incident

Kaseya: Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal

Affected: Status Components

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 21, 2026, 05:40 UTC
   investigating
   We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.
2. Sep 21, 2026, 08:47 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 21, 2026, 08:55 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 21, 2026, 09:25 UTC
   identified
   The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
5. Sep 21, 2026, 18:56 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Sep 21, 2026, 20:01 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).