Critical incident

Kaseya: Error 500 in Datto Partner Portal for Backup & RMM Products.

Affected: Status Components

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 2, 2026, 06:00 UTC
   investigating
   We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP). The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 2, 2026, 07:30 UTC
   monitoring
   We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time. Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate concern but also to minimize the risk of similar incidents in the future. By analyzing the underlying factors, we aim to enhance our systems and processes, ensuring a more robust and reliable experience for all our partners. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.
3. Sep 2, 2026, 08:40 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Sep 2, 2026, 10:11 UTC
   resolved
   This incident has been resolved.
5. Sep 24, 2026, 13:06 UTC
   postmortem
   **Datto Partner Portal - Login Errors Affecting Partner Portal Users – 2026-09-02** **Summary:** Between **2026-09-02 06:30 AM UTC** and **2026-09-02 07:54 AM UTC**, **Datto Partner Portal** customers received HTTP 500 errors during authentication when logging into the Datto Partner Portal. **Root Cause:** A subset of users experienced login-related service disruptions resulting from storage capacity constraints within the production environment. As available storage resources became exhausted, authentication services were unable to process requests reliably, leading to an increase in login failures and degraded access to the platform. The issue was isolated to the affected production infrastructure, and remediation efforts were initiated to restore service stability and prevent recurrence. **Incident Timeline:** * Identified: **2026-09-02 06:30 AM UTC** * Public Notification: **2026-09-02 07:00 AM UTC** * Resolved: **2026-09-02 07:54 AM UTC** **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * Modernize production storage capacity to align with current operational demands. Increase available storage resources and implement dedicated allocation for log retention to prevent routine growth from impacting service availability and overall system stability. * Strengthen operational monitoring through proactive capacity and service performance alerting.

Updates as published by Kaseya (original).