Major incident

Buffer: Users are unable to access the billing page in their accounts

Current status of Buffer: Operational — live Buffer status

Timeline

1. Sep 2, 2026, 06:30 UTC
   investigating
   We’re investigating an issue preventing users from accessing the billing page in their Buffer accounts. We’re sorry for the trouble and will share an update as soon as we have more information.
2. Sep 2, 2026, 07:19 UTC
   identified
   We’ve identified the cause of the issue preventing users from accessing the billing page and are working on a fix. We’re sorry for the continued trouble and will share another update as soon as we have more information.
3. Sep 2, 2026, 07:28 UTC
   identified
   We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at [[email protected]](mailto:[email protected]). Thanks for your patience while we worked through this.
4. Sep 2, 2026, 07:28 UTC
   monitoring
   We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at [[email protected]](mailto:[email protected]). Thanks for your patience while we worked through this.
5. Sep 2, 2026, 07:57 UTC
   resolved
   This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed. If you’re still experiencing any issues, please reach out to us at [[email protected]](mailto:[email protected]).

Updates as published by Buffer.