Major incident

Kaseya: Datto BCDR - Server3824 (Germany Region) - Degraded Node Functionality

Affected: Off-Site Synchronization, Off-Site Recovery

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Aug 25, 2026, 16:09 UTC
   identified
   We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 3, 2026, 16:44 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).