Major incident

Infobip: Multiple Locations–Email Service Degradation

Affected: Global (Europe), United States

Current status of Infobip: Operational — live Infobip status

Timeline

1. Sep 4, 2026, 15:58 UTC
   investigating
   We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
2. Sep 4, 2026, 16:00 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 4, 2026, 16:40 UTC
   investigating
   We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
4. Sep 4, 2026, 17:21 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Sep 4, 2026, 18:29 UTC
   resolved
   This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04 September 2026 12:00 End (UTC): 04 September 2026 18:20 Impact: Delivery delay and processing issues of the email traffic.

Updates as published by Infobip (original).