Major incident
Infobip: Multiple Locations - WhatsApp service degradation
Aug 10, 2026, 10:13 UTC
started
10:26 UTC
resolved
13 min
duration
Current status of Infobip: Operational — live Infobip status
Timeline
- Aug 10, 2026, 10:13 UTCinvestigatingWe are currently experiencing an issue with our WhatsApp service on multiple locations. Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages. Our team is working on resolving the issue, more details will follow in next update. Start (UTC): 10 August 2026 10:09
- Aug 10, 2026, 10:26 UTCresolvedThe incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.
Updates as published by Infobip (original).
Other services with incidents at the same time
This was part of a wider event: 33 services reported incidents within the hour.
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