Critical incident

Infobip: Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations

Affected: Global (Europe), United States

Current status of Infobip: Operational — live Infobip status

Timeline

1. Jul 14, 2026, 20:55 UTC
   investigating
   We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
2. Jul 14, 2026, 22:49 UTC
   identified
   The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
3. Jul 14, 2026, 23:38 UTC
   resolved
   This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.

Updates as published by Infobip (original).