Major incident

Imagine Learning: Instructional Services and Academies - Some Students Cannot Open Imagine Edgenuity

Affected: Imagine Instructional Services, Brightspire Virtual Schools, Giant Campus, Ignitia Virtual Academy, Imagine Learning Excellence Academy, Park City Independent

Current status of Imagine Learning: Operational — live Imagine Learning status

Timeline

1. May 20, 2026, 16:55 UTC
   investigating
   Our team is actively investigating an issue impacting Instructional Services and Academies. Some students receive an error message when they attempt to open Imagine Edgenuity courses. Users can clear their browser cookies to resolve this situation temporarily. The team is preparing a more permanent solution as well. We apologize for the inconvenience and will provide an update soon.
2. May 21, 2026, 18:19 UTC
   monitoring
   Our team has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
3. May 21, 2026, 19:29 UTC
   resolved
   We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.

Updates as published by Imagine Learning (original).