Major incident

Emplifi: Degraded Performance on Emplifi VoC

Current status of Emplifi: Operational — live Emplifi status

Timeline

1. May 20, 2026, 16:33 UTC
   identified
   We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.
2. May 20, 2026, 19:57 UTC
   resolved
   The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.

Updates as published by Emplifi.