Critical incident
Herbalife: Distributors are not able to place orders in the MyHerbalife.com website globally
Apr 5, 2026, 11:50 UTC
started
12:07 UTC
resolved
17 min
duration
Affected: Online Ordering, MyHerbalife
Current status of Herbalife: Operational — live Herbalife status
Timeline
- Apr 5, 2026, 11:50 UTCinvestigatingUsers are unable to access some of the SSO applications and an order rate dip is observed for all the applications hosted on myHerbalife.com website globally
- Apr 5, 2026, 12:07 UTCresolvedThis incident has been resolved.
Updates as published by Herbalife (original).
More Herbalife incidents
- October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
- October 22, 2026 Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
- October 19, 2026 Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
- October 6, 2026 Due to vendor issues , Multifactor authentication services are not working for DS Commerce, and herbalife.com and Login services are down.
- August 9, 2026 Order rate dip is observed on India myHerbalife.com website
- July 17, 2026 Due to the vendor (Intuition) issue, members are unable to access the HL Learn and Learning Center.