No impact incident

Granicus System: Granicus Issue Notification: Partial Vision Site Availability Issue

Affected: Vision CMS

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Oct 29, 2026, 11:06 UTC
   identified
   Granicus engineering teams have identified an issue affecting a subset of govAccess Vision sites. We are actively working to restore full service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as more information is available.
2. Oct 29, 2026, 12:15 UTC
   identified
   Some govAccess Vision sites remain unavailable. Our engineering teams are actively working on a resolution and restoring service remains our top priority. We apologise for the impact and thank you for your patience while we complete this work.
3. Oct 29, 2026, 13:49 UTC
   identified
   We continue to see some impact affecting Vision site availability. Some sites may experience intermittent flapping while we work through this. Fixes are being implemented, and we expect conditions to stabilize shortly. Service is not fully restored yet, as work continues. We apologise for the disruption and appreciate your patience.
4. Oct 29, 2026, 15:35 UTC
   identified
   Progress continues on the govAccess Vision availability issue. Additional corrective measures have been put in place, and our teams remain focused on restoring the affected sites as quickly and safely as possible. Impacted sites remain unavailable while this work is completed. We apologise for the disruption and appreciate your continued patience. We will share a further update as soon as we have more to report.
5. Oct 29, 2026, 18:24 UTC
   identified
   A subset of Vision websites are experiencing an outage. As part of our investigation, we have disabled file upload functionality across all Vision websites. We will provide further updates as more information becomes available. Subscribe for updates to this incident and to receive the latest information directly to your inbox.
6. Oct 29, 2026, 19:48 UTC
   identified
   All Vision sites are now back online. Granicus detected malicious activity targeted at the file upload functionality in the Granicus Vision Content Management System. In accordance with our security protocol, that targeted functionality has been promptly disabled. At this time, there is no evidence to suggest that customer information was accessed. The public file upload functionality will be unavailable on all Vision websites until further notice, while the security and engineering teams work on it. The upload functionality for authenticated backend users is operational.
7. Oct 29, 2026, 20:10 UTC
   resolved
   This incident has been resolved.

Updates as published by Granicus System (original).