Critical incident

Granicus System: Targeted Messaging Service (TMS) – SMS Delivery Issues

Affected: Targeted Messaging Service (TMS)

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Nov 1, 2026, 18:23 UTC
   investigating
   We are currently investigating an issue affecting SMS text message delivery within the Targeted Messaging Service (TMS). Impacted users may not receive SMS-based multi-factor authentication (MFA) verification codes and could be unable to complete login using the text message method. At this time, the issue appears limited to SMS/text delivery. Our engineering teams are actively investigating and working to restore normal SMS delivery as quickly as possible.
2. Nov 1, 2026, 18:47 UTC
   investigating
   We continue to investigate and work toward restoring normal SMS delivery for the Targeted Messaging Service (TMS). SMS and phone-call multi-factor authentication (MFA) are currently impaired, which may prevent some users from completing login using those methods. Workaround: Users who have email-based MFA enabled may use email to receive their verification code and complete authentication. We apologize for the inconvenience and will provide further updates as progress is made.
3. Nov 1, 2026, 19:36 UTC
   monitoring
   A corrective action has been implemented, and we are monitoring the service to confirm the recovery of SMS-based multi-factor authentication (MFA). Email-based MFA remains available as a workaround where enabled. We will provide a further update once normal service has been validated.
4. Nov 1, 2026, 19:37 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Nov 1, 2026, 19:58 UTC
   resolved
   The issue affecting SMS text message delivery within the Targeted Messaging Service (TMS) has been resolved. SMS-based multi-factor authentication (MFA) has been restored, and normal service has been confirmed. We apologize for any inconvenience caused and thank you for your patience.

Updates as published by Granicus System (original).