Major incident

Granicus System: Granicus Issue Notification: govMeetings MediaManager - Platform Outage

Affected: MediaManager, Live Video, Archive Video, Legistar, Peak, InSite, Boards & Commissions, iLegislate, IQM2

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Sep 3, 2026, 19:00 UTC
   investigating
   We are currently investigating an issue affecting portions of the govMeetings platform. Customers may experience difficulties accessing MediaManager and related video services, including intermittent errors, login issues, or service unavailability. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we investigate. We will provide additional updates as more information becomes available.
2. Sep 3, 2026, 19:28 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 3, 2026, 19:56 UTC
   identified
   We have identified an issue affecting our hosting infrastructure and are actively implementing mitigation measures to restore service. Our team is engaged and will continue to provide updates as progress is made.
4. Sep 3, 2026, 20:33 UTC
   monitoring
   We have implemented a fix and restored affected services. All systems are operating normally at this time. We sincerely apologize for the disruption and any inconvenience caused. We will continue to closely monitor services and provide updates here if anything changes.
5. Sep 4, 2026, 00:53 UTC
   resolved
   Granicus Engineering teams have implemented a fix to restore affected govMeetings services. All impacted products, including MediaManager, are now operating normally. We sincerely apologize for the disruption and any inconvenience caused.

Updates as published by Granicus System (original).