Major incident

Segment: Issue with Engage UI

Affected: Web Interface (US), Engage (US)

Current status of Segment: Minor issues — live Segment status

Timeline

1. Sep 3, 2026, 17:53 UTC
   identified
   We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
2. Sep 3, 2026, 18:06 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Sep 3, 2026, 18:30 UTC
   identified
   We are continuing to take urgent action to fix this issue.
4. Sep 3, 2026, 18:56 UTC
   identified
   We are continuing to take urgent action to fix this issue.
5. Sep 3, 2026, 19:34 UTC
   identified
   We are continuing to take urgent action to fix this issue.
6. Sep 3, 2026, 20:26 UTC
   monitoring
   A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
7. Sep 3, 2026, 22:41 UTC
   resolved
   This incident has been resolved.

Updates as published by Segment (original).