Major incident

Pantheon Operations: Database Connection Issues and 504 Errors on Subset of Sites

Affected: Customer Sites

Current status of Pantheon Operations: Operational — live Pantheon Operations status

Timeline

1. Sep 3, 2026, 18:23 UTC
   investigating
   We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads. Our team is actively working to identify the root cause. We will post an update as soon as we have more information. If you need immediate assistance: General concerns: Open a chat with our support bot and request to open a ticket for urgent cases. If the Dashboard is inaccessible: Email us directly at [email protected]. We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
2. Sep 3, 2026, 18:44 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 3, 2026, 19:41 UTC
   resolved
   This incident has been resolved.

Updates as published by Pantheon Operations (original).