Major incident

ecobee: Interruption to SmartCamera Online Services

Affected: SmartCamera Online Services

Current status of ecobee: Operational — live ecobee status

Timeline

1. Sep 15, 2026, 09:49 UTC
   investigating
   We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
2. Sep 15, 2026, 10:17 UTC
   identified
   We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
3. Sep 15, 2026, 10:22 UTC
   monitoring
   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
4. Sep 15, 2026, 10:29 UTC
   resolved
   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Updates as published by ecobee (original).