Major incident

Gorgias: Message processing has been restored across all affected services

Affected: us-east1-635c

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Apr 17, 2026, 07:07 UTC
   investigating
   New messages are not processed in real time; delayed message routing for channel and ecommerce integrations We are currently investigating this issue.
2. Apr 17, 2026, 07:45 UTC
   investigating
   Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.
3. Apr 17, 2026, 10:18 UTC
   investigating
   Our team has investigated and attempted several mitigations, however the issue is still ongoing. We are continuing to actively investigate and will provide an update as soon as we have more information. We apologize for the inconvenience.
4. Apr 17, 2026, 10:47 UTC
   monitoring
   Channels integrations are fully operational — all queued messages have been processed and are up to date. E-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within ~30 minutes. We will post a final update once e-commerce data is fully up to date. Thank you for your patience.
5. Apr 17, 2026, 11:15 UTC
   resolved
   This incident has been resolved.

Updates as published by Gorgias (original).