Major incident
Gorgias: No live updates on some Helpdesks hosted in Europe
Apr 9, 2026, 10:42 UTC
started
11:24 UTC
resolved
42 min
duration
Current status of Gorgias: Operational — live Gorgias status
Timeline
- Apr 9, 2026, 10:42 UTCinvestigatingWe are currently investigating this issue.
- Apr 9, 2026, 11:24 UTCresolvedWe experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.
Updates as published by Gorgias (original).
Other services with incidents at the same time
- Honeycomb 10:12 UTC · Partial Querying Outage
- iAdvize (HA) 10:05 UTC · P0 - Platform disruptions
- Udemy 09:48 UTC · Site is degraded
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- October 7, 2026 Aircall V2 not creating tickets
- October 5, 2026 Elevated latency in Helpdesk and Ticket Views
- September 30, 2026 Increased latency in the ai agent