Major incident

Gorgias: Customers' search not up to date

Affected: us-central1-d8ff

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Apr 6, 2026, 22:42 UTC
   investigating
   We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.
2. Apr 7, 2026, 01:47 UTC
   identified
   We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information. Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results. We will provide an update as soon as more information is available. Thank you for your patience.
3. Apr 7, 2026, 02:56 UTC
   monitoring
   We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
4. Apr 7, 2026, 04:32 UTC
   resolved
   The issue is now resolved. We identified a specific payload that was blocking the search index update and addressed it. Everything is operating normally, and we’ll continue to keep an eye on things to ensure stability.

Updates as published by Gorgias (original).