Minor incident
ElevenLabs: Payment Issues
Oct 21, 2026, 17:30 UTC
started
15:39 UTC
resolved April 22, 2026
—
duration
Current status of ElevenLabs: Operational — live ElevenLabs status
Timeline
- Apr 22, 2026, 14:50 UTCinvestigatingWe are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.
- Apr 22, 2026, 15:01 UTCmonitoringAs of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.
- Apr 22, 2026, 15:11 UTCmonitoringWe have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.
- Apr 22, 2026, 15:39 UTCresolvedWe have confirmed full issue resolution.
Updates as published by ElevenLabs.
Other services with incidents at the same time
This was part of a wider event: 109 services reported incidents within the hour.
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More ElevenLabs incidents
- October 21, 2026 Marketing website
- October 21, 2026 Inbound Twilio calls experiencing intermittent connection failures
- October 21, 2026 EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests
- October 21, 2026 Claude MCP connection not working
- October 21, 2026 EU Agents disruption in SIP calls
- October 21, 2026 [Isolated environments] Issue with voices on EU and India Residency environments