Major incident

ElevenLabs: Agent SIP Conversation Disruption

Oct 21, 2026, 17:30 UTC

started

15:43 UTC

resolved October 8, 2026

—

duration

Current status of ElevenLabs: Operational — live ElevenLabs status

Timeline

Oct 8, 2026, 15:00 UTC
investigating
We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.
Oct 8, 2026, 15:43 UTC
resolved
We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

Updates as published by ElevenLabs.

This was part of a wider event: 109 services reported incidents within the hour.

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