Major incident

EGYM: DECLARED Incident

Current status of EGYM: Operational — live EGYM status

Timeline

1. Mar 20, 2026, 10:15 UTC
   investigating
   We have acknowledged an incident. Wellpass users cannot see the view schedule button on the app. We are investigating this currently. There is no need to notify us of this incident, we will provide you with an update in the next 30 mins
2. Mar 20, 2026, 10:29 UTC
   investigating
   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
3. Mar 20, 2026, 10:51 UTC
   resolved
   The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Updates as published by EGYM (original).