Critical incident

ecobee: Interruption to Thermostat Online Services

Affected: Thermostat Online Services, SmartCamera Online Services, Alexa Voice Services, ecobee Public API, Mobile Services, SmartBuildings, Integration Services

Current status of ecobee: Operational — live ecobee status

Timeline

1. Mar 19, 2026, 20:45 UTC
   investigating
   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
2. Mar 19, 2026, 20:49 UTC
   investigating
   We are continuing to investigate this issue.
3. Mar 19, 2026, 20:53 UTC
   investigating
   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
4. Mar 19, 2026, 20:58 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Mar 19, 2026, 21:37 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Mar 19, 2026, 22:43 UTC
   resolved
   This incident has been resolved.

Updates as published by ecobee (original).