Critical incident

ecobee: Interruption to ecobee Integration Services

Affected: Integration Services

Current status of ecobee: Operational — live ecobee status

Timeline

1. May 19, 2026, 20:28 UTC
   investigating
   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
2. May 19, 2026, 20:40 UTC
   identified
   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
3. May 19, 2026, 20:41 UTC
   monitoring
   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
4. May 19, 2026, 21:14 UTC
   resolved
   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Updates as published by ecobee (original).