Major incident

ecobee: Interruption to SmartCamera Online Services

Affected: SmartCamera Online Services

Current status of ecobee: Operational — live ecobee status

Timeline

1. Apr 2, 2026, 13:34 UTC
   monitoring
   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
2. Apr 2, 2026, 13:50 UTC
   resolved
   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Updates as published by ecobee (original).