Major incident

ControlUp: AI Assistant - Performance impacted by 3rd party outage

Affected: US Region, EMEA Region, APAC Region

Current status of ControlUp: Operational — live ControlUp status

Timeline

1. Jun 23, 2026, 14:28 UTC
   investigating
   We are currently investigating an issue with a 3rd party service outage impacting the availability of the AI Assistant inside the DEX Platform.
2. Jun 23, 2026, 14:42 UTC
   identified
   The issue has been identified, and a fix is being implemented.
3. Jun 23, 2026, 15:13 UTC
   monitoring
   A fix has been implemented, and we are monitoring the results as services recover.
4. Jun 23, 2026, 16:20 UTC
   resolved
   This incident has been resolved.

Updates as published by ControlUp (original).