Major incident

ControlUp: Regional Service Disruption – Ireland

Affected: EMEA Region

Current status of ControlUp: Operational — live ControlUp status

Timeline

1. May 7, 2026, 13:12 UTC
   investigating
   We are currently experiencing a partial outage affecting some customers in Ireland, where one‑time passwords (OTP) for the DEX Portal may not be delivered via SMS. Other authentication and login methods are operating normally and are not impacted.
2. May 7, 2026, 18:08 UTC
   identified
   The issue has been identified with service providers in the EMEA regions. We are working closely with third-party services to ensure a speedy recovery. Alternative authentication methods (other than SMS) are still operating normally.
3. May 7, 2026, 23:31 UTC
   monitoring
   A fix has been implemented by the service providers, and we are monitoring the results.
4. May 8, 2026, 13:16 UTC
   resolved
   This incident has now been resolved.

Updates as published by ControlUp (original).