Major incident

CM.com: Email Campaigns - Degrading performance

Affected: Email Campaigns

Current status of CM.com: Operational — live CM.com status

Timeline

1. Oct 16, 2026, 09:59 UTC
   investigating
   We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
2. Oct 16, 2026, 10:31 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 16, 2026, 10:48 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Oct 16, 2026, 10:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 16, 2026, 10:50 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Oct 16, 2026, 10:59 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Oct 16, 2026, 11:02 UTC
   resolved
   This incident has been resolved.

Updates as published by CM.com (original).