Major incident

CM.com: MSC - Agent Inbox Interruption

Affected: Agent Inbox

Current status of CM.com: Operational — live CM.com status

Timeline

1. Jul 13, 2026, 14:15 UTC
   investigating
   We are currently investigating unresponsive or slow loading Agent Inbox.
2. Jul 13, 2026, 14:19 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 13, 2026, 15:02 UTC
   resolved
   This incident has been resolved.

Updates as published by CM.com (original).