Major incident

CM.com: Messaging platform performance is degraded

Affected: Business Messaging API, SMS - High Priority, WhatsApp Business

Current status of CM.com: Operational — live CM.com status

Timeline

1. Jul 9, 2026, 12:08 UTC
   investigating
   Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
2. Jul 9, 2026, 12:26 UTC
   investigating
   The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.
3. Jul 9, 2026, 13:20 UTC
   identified
   We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.
4. Jul 9, 2026, 14:49 UTC
   monitoring
   Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.
5. Jul 9, 2026, 16:03 UTC
   resolved
   This incident has been resolved.

Updates as published by CM.com (original).