Critical incident

Cloudways: Rackspace Webmail Login & Mailbox Provisioning Issues

Affected: Rackspace Email

Current status of Cloudways: Operational — live Cloudways status

Timeline

1. Oct 12, 2026, 05:00 UTC
   investigating
   We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
2. Oct 13, 2026, 11:58 UTC
   resolved
   We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.

Updates as published by Cloudways (original).