Major incident

Cloud Security: [Cisco Secure Connect] - Intermittent Service Disruption in Multiple Regions

Affected: Remote Access (Client), Remote Access (Client), Remote Access (Client)

Current status of Cloud Security: Operational — live Cloud Security status

Timeline

1. Aug 15, 2026, 09:52 UTC
   investigating
   We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers. Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance: Europe (Germany) Europe (Milan) Europe (Stockholm) India (West) India (South) Africa (South Africa) Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
2. Aug 15, 2026, 14:48 UTC
   monitoring
   We are continuing to monitor connectivity for the affected sites while awaiting further updates from our infrastructure provider.
3. Aug 15, 2026, 16:31 UTC
   monitoring
   Cisco has taken the affected sites out of rotation: Frankfurt, Amsterdam, Mumbai, Chennai, Cape Town, Milan, and Stockholm. Customers attempting to connect through these sites will be automatically redirected to other available sites. Customers that only have the affected sites provisioned are encouraged to provision additional sites to maintain connectivity. We are continuing to monitor and will provide more information as it becomes available.
4. Aug 16, 2026, 15:58 UTC
   monitoring
   Amsterdam, Mumbai, Chennai, Cape Town, Milan, and Stockholm are back in rotation. No customer action is required.
5. Aug 18, 2026, 01:11 UTC
   monitoring
   We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue. Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time. We are continuing to monitor and will provide more information as it becomes available.
6. Aug 19, 2026, 09:04 UTC
   resolved
   All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Updates as published by Cloud Security (original).