Major incident
Cardiff University: Unplanned WiFi Network Issues (Eduroam, Guest & CU-Wireless)
Jul 8, 2026, 08:59 UTC
started
14:33 UTC
resolved July 28, 2026
20 days 5 h
duration
Affected: Wireless Network Connectivity
Current status of Cardiff University: Operational — live Cardiff University status
Timeline
- Jul 8, 2026, 08:59 UTCinvestigatingWe are currently investigating issues with WiFi authentication, affecting Guest, CU-Wireless and Eduroam.
- Jul 8, 2026, 09:02 UTCmonitoringA fix has been implemented and we are monitoring the service
- Jul 9, 2026, 07:32 UTCinvestigatingThe issues we saw yesterday have returned, we are investigating as a matter of priority. Issues with Guest and device enrolment.
- Jul 9, 2026, 07:46 UTCinvestigatingThe issues seen previously have returned and we are investigating as a matter of urgency. This appears to be impacting Guest and CU-Wireless. There are no reports of issues with eduroam currently. We apologise for any inconvenience this is causing.
- Jul 28, 2026, 14:33 UTCresolvedThe incident has been resolved.
Updates as published by Cardiff University (original).
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